STP report status - error
Hello, I have just completed payroll for the month like normal and for the first time I have received this error code The derived aggregated gross YTD amount must not be a negative amount (...
Forum Discussion
Hey richbron,
Nice work getting this month’s pay run wrapped. The CMN.ATO.PAYEVNTEMP.000389 shows when total Gross is $0, and the ATO won’t accept it. There are two possible workarounds to get it through:
- Bump the gross up by a tiny amount (even 1c) so it’s higher than the deduction amount, then submit again.
- Split it into two pay runs: one for the positive earnings and one for the deduction, then submit both.
If you're still having issues after that, you can reach out to our team on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account. They'll can assist you with this and help you sort it out.
Cheers,
Doreen
