STP Reporting double up confusion

Question

Help, a few employees advised me today that I have reported their pay twice to the ATO. When I go to the payroll in MYOB it is only showing that all employees have one entry. (one payroll for 140 employees) When I look at the STP reports on the website it does show 2 lots of payrolls (with one saying it has NOT been sent to the ATO) so my query is....if I have not sent it twice how does Centrelink know to tell employees they have been paid twice. I can't reverse one payroll becasue there is only one in MYOB (not 2 as per the ATO report) I'm very confused. Any ideas?

princess_r · Answer

Hi Nicola1978,
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That does sound confusing. ATO gets its payroll info straight from your payroll reports (not just the STP report), so it’s odd they’re seeing a double-up. This usually only happens if there’s been a glitch or an issue with the connection during the payroll submission. To get to the bottom of this, we’ll need to check a few details together specifically, your payroll activity, register, and year-to-date (YTD) verification report. The quickest way forward is to contact our support team so we can work through this with you. You can jump into live chat using our virtual assistant MOCA or raise a support ticket via MyAccount.
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Cheers,
Princess

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STP Reporting double up confusion

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