Forum Discussion

egsc's avatar
egsc
3 days ago

STP setup not working

STP get started not working
Set up Single Touch Payroll reporting
when I click get started button, I get an error

Something went wrong refresh browser (doesn't work)

or contact MYOB.  I have contacted MYOB but have now been waiting for over an hour and still on hold.  Hoping someone can help me online. 

Thank you. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 days ago

    Hi there egsc,

     

    To resolve the error, "Something went wrong. Try refreshing your browser; if the issue persists, contact MYOB support," here are a few steps you can try to resolve this:

     

    • Check General Payroll Information: Go to Setup > General Payroll Information and ensure that a default super fund has been selected. Update any other necessary details.
    • Set Up Employee Card File: Make sure that at least one employee card file is set up. You can do this by navigating to Card File > Cards List > Employee. 

    If you're still experiencing the error after doing the steps above, please reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

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