Forum Discussion

KevinFe2's avatar
KevinFe2
Experienced User
2 years ago

Super authorisation payments - not receiving SMS code via mobile

Hello This has been operating well to date, but as of today, not working. I've not changed email or mobile numbers and the details recrded are correct for both. I have retired several times, but no ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, KevinFe2

 

Thanks for your post.

 

Thank you for updating us on the situation. We sincerely apologise for the inconvenience you experienced with the delayed delivery of SMS codes for over 40 minutes. We're glad to hear that you have now received the code and that your access has been restored.

 

If you encounter any further issues or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your patience and understanding.

 

Best regards,

Doreen

gabisquestion's avatar
gabisquestion
Experienced Cover User
2 years ago

Hi there 

this problem has occured again today.

How long is the down time today?

 

Kind regards

Gabi

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, gabisquestion 

     

    We hope you are doing great.

     

    We have sent you a private message so we can further assist you with your concern. We are looking forward to your response.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, gabisquestion

     

    We've sent you a private message and are awaiting your response. We would like to follow up on your concern if you still need further assistance.

     

    Best regards,

    Doreen

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