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Bec23's avatar
Bec23
Contributing Cover User
3 years ago

Super bounced back and status is 'completed' so can't re process

Hello   With a 45minute minimum wait on the phone for assistance, I have decided to try to get an answer here.    our recent super payment bounced back into our bank account, but the status in Ma...
Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Bec23 

 

Due to a recent situation with superannuation payments being duplicated our Pay super service was disabled. This service has now been enabled. As you have received a refund you will need to reverse and reprocess that super payment.

 

Reversing and reprocessing super payments

 

We do apologise for the inconvenience caused.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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