Forum Discussion

MSCAMY's avatar
MSCAMY
Contributing User
3 years ago
Solved

Super contribution to North Personal Superannuation Plan

Hi Officer   North Personal Superannuation Plan is included in the MYOB's Super Funds List.  However, we are not able to process a payment t/h MYOB and we process payments t/h QuickSuper.   Plea...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi MSCAMY, 

     

    Does the employee have the correct membership number listed in their card file ? I've looked into this and the rule member # prefix should be 8 alpha/numeric. If you're not sure what this is I would recommend the employee checking with their super fund. 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi MSCAMY, 

 

Thanks for the details. Looking at the ATO Superfund look up, that ABN is appearing as The Trustee for WEALTH PERSONAL SUPERANNUATION AND PENSION FUND. I've linked it here. 

 

I can see that North personal superannuation plan is listed under the product details but I'm unsure if there has been a name change. If you hover over the red X you receive do you get a particular error message ? 

MSCAMY's avatar
MSCAMY
Contributing User
3 years ago

Hi Melisa,

 

It is mentioned that it needs to be entered the valid employee membership number for the employee".

 

As per the attachment from the Quick super contribution summary, we have put the correct member ID and Fund ID.  However, it is keep showing error for the valid employee membership number.

 

Please advise.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi MSCAMY, 

     

    Thanks for the details. Looking at our superfund lookup I can see that it is an active fund on our list, to troubleshoot can you please create a new superfund card for this fund and name it slightly different to the other superfund card so that it can be saved. Once created can you link the new fund to the employee to pay the super. Does it work ?

     

    Do let me know how you go. 

    • MSCAMY's avatar
      MSCAMY
      Contributing User
      3 years ago

      Dear Melissa


      Thanks for your email.

       

      We created a new superfund card for this fund and changed the name slightly different to the other superfund card and linked the new fund to the employee. 

       

      We tested a payroll on MYOB and tried to process the employee 's super. However, it did not work.

       

      Please see the attached screenshots. 

       

      Regards

      Amy

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi MSCAMY, 

         

        Does the employee have the correct membership number listed in their card file ? I've looked into this and the rule member # prefix should be 8 alpha/numeric. If you're not sure what this is I would recommend the employee checking with their super fund. 

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