I am trying to create a new Super Fund. MYOB lists 2 funds under "Panorama Super" - the first has spin 90194410365011. The second has spin 39827542991002.
The employee has given details that include the ABN 39827542991 which suggest the second fund on the list is the correct one. But I can't select it! When I click on it, it always returns the first fund.
Can you help me please?
Hi there PeterLeonard
If you're creating a new Super Fund, you can try doing it within your file. Go to Lists > Superannuation funds, then click on 'New'. I gave it a shot and was able to do it smoothly without any issues. Sometimes selecting the correct fund can be tricky, but starting fresh might help you pick the right one. Give it a go and let me know how it works out!
Best regards,
Doreen
Sorry Doreen - that's exactly what I tried to do. I tried to create it new but when I selected a fudnd from the list, it took the other one into the field
Can anyone please help with this? Doreen_P?
Hi there PeterLeonard
If the workaround I have provided above did not work on your end, I highly suggest to reach out to our live chat agent through our virtual assistant MOCA via myob.com/support. Our live chat team is just around the corner to pick up from where MOCA left off.
Best regards,
Doreen
Hi Doreen,
Before getting on to the Chat, I thought to try using the online version of the file - for some reason this worked - and there was only the one to choose from. I immediately went back to the software version and it was set up correctly.
It makes no sense to me but it worked. Thank you.
