Super not calculated on new employee

Hi there

Thanks for replying.

So - at the beginning of the month a new employee was added wtih everything completed and ticked but with no super details as we didn't have them from the employee yet.   Her pay was recorded as normal throughout the month.  Come the end of the month I chased the details up from the employee and entered the Super details in the Superannuation section thinking this would then "generate" correct super reporting, and I ran the payroll activity statement.  I noticed that she was in the list and her gross amounts and tax amounts were showing as normal, but there was "0" recorded as super.  Clearly this is not correct if she has earnt over $1000gross for the month.

I hope this explains the situation - appreciate the help:)

Thanks again for your reply - I do appreciate you spending the time to try and help.  Very kind of you.

I did all that you listed in the hope that it would work - although I don't quite understand why we need to add another Super Category when there is one already there working properly for other employess.  The actual Super fund was already listed in the super fund listing - so it wont let me add a new super fund there are its already in the list.  so I created the new category, using the dropdown super fund as it wont let me add a new one with the same name - but the SPIN and USI are correct.  I linked the employee to the new super category - which other than a new name is set up the same as the previous already existing super category.  Double checking that everything is linked ok and setup looked good I ran report - nothing in her super field.  I shut down, restarted and opened again thinking a reboot may be necessary - still nothing.

I have no clue....

Thanks Sam - Brilliant

Just one more thing - is it reported to ATO as a "corrected pay run" (as I obviously still want the previous pay run report recorded and not dismissed)  or a "New" Pay run?

Hi Feebie,

No problem!

Yes, you can enter this as a New pay run in this instance.

Let me know if there's anything else I can assist you with. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

ok - bugga - I knew you'd say that!  I had already clicked the send as an "update pay run" before I thought about it (rats!) - BUT Haven't sent it to ATO yet - can I fix this bit...??  ...I know right... life just keeps on giving.....lol...