Forum Discussion

MrsTucker's avatar
MrsTucker
Experienced Cover User
6 years ago

Super paid twice to the incorrect fund

Hi,   I have reversed & paid the super to the incorrect fund again. I know, silly me.   I am unable to reverse the second payment.   How can I fix this please?
  • PaulBihet's avatar
    PaulBihet
    6 years ago

    I find the whole MYOB offered solution to process a single returned super payment way to cumbersome and not user friendly. 

    Here is my workaround 

    1. Create a liability account called incorrect super details 

    2. To record the funds received back into your bank account use receive money to your bank account from the newly created account 

    3. Ring correct Super fund and ask for their B-Pay details for paying the employee

    4. Process B-Pay via internet banking 

    5. Allocate B-Pay using Spend Money from bank account to incorrect super details account. 

    6. Bank feeds will all match Incorrect super account should now be zero and you can sit back and enjoy a cup of coffee 

    7. Correct the super details in MYOB!!!

MrsTucker's avatar
MrsTucker
Experienced Cover User

Hi Theresa_D,

 

I followed the instructions but it states that I have already processed & reversed these payments.

Theresa_D's avatar
Theresa_D
Former Staff
6 years ago

Hi MrsTucker 

 

Have you reversed the first payment but not the second? Can you clarify what you mean that you cannot reverse the second payment? Is there still a double up? What steps have you completed (list form is easiest). Please provide additional details so I can further assist.  

 

Keep me posted! 

 

 

  • MrsTucker's avatar
    MrsTucker
    Experienced Cover User
    6 years ago

    Theresa_DI have followed the instructions as I did for the first time. I am trying to reverse the second payment but it is stating that I have already reversed or processed this payment. 

     

    I'm not really sure what to do know as I can't just pay them by BPAY.

     

    Pleae advise

      • MrsTucker's avatar
        MrsTucker
        Experienced Cover User
        6 years ago

        Hi Theresa_D,

         

        I have worked out my problem. I called yesterday & realised I hadn't finished the transaction. I must have been interrupted by a phone call.  :):)

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