Forum Discussion

Contributing User

3 years ago

Super payment not received by employee's fund

Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds hav...

Komal_S
3 years ago
Hi DeanneWoodman I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.

Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.

Komal_S

MYOB Staff

Hi DeanneWoodman I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.

Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.

H-TS

Trusted User

3 years ago

Komal_S

How do we know if the super funds have received our payments? I have a payment stuck in processing since 1st March. On this other thread (https://community.myob.com/t5/AccountRight-Staffing-and/Super-Authorised-but-popup-window-said-2nd-authorisation-needed/m-p/747876/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEwwRlRHQk9DTjhBOUc0fDc0Nzg3NnxTVUJTQ1JJUFRJT05TfGhL#M65500 ) we were told to check all the super details. I've checked as much as I can think to check from my end.

I have 15 different funds in that payment. How do I know which one is holding up the processing of the whole payment? Do I need to call each fund to ask if they've received our payment? Do I just let it sit another week?

Thanks.

Komal_S
MYOB Staff
3 years ago
Hi H-TS

Please check the details for the employees who are on Australian Super. While doing so, if the funds share the same USI, select the right fund for the employee as that can be a cause of the discrepancy in some cases:
- H-TS
  Trusted User
  3 years ago
  Thanks Komal_S
  
  I have checked our records for all 12 employees who are with Australian Super. Their employment documents clearly state Australian Super as their super fund and most of them have been employed for quite some time.
  
  There are a few new employees but we really are flying blind with no real feedback of which particular transaction or entry is causing problems. If the status changes to failed, will we be told which part failed?
  
  Not that it's a MYOB thing, but doesn't the U in USI stand for Unique so they shouldn't be able to use them for different products? I would have thought that was the whole point of introducing the USIs. Anyway, that doesn't need an answer, I just need to sort out this payment.
  
  Thanks again.
  - LM_Bronte
    Cover User
    3 years ago
    Check to see if WestScheme is in your Super List. If so it has the same USI as they merged years ago with AustralianSuper and this is what is causing conflict for anyone with AustralianSuper.