Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds hav...
Thank you for your post. When reporting payroll amounts using Single Touch Payroll, gross wage amounts are reduced automatically by deduction amounts that are marked as a before-tax deductions. This includes salary sacrifice superannuation deductions.You need to assign the Reportable Employer Super Contributions (RESC) categoryto superannuation categories which handle 'reportable' superannuation payments (as classified by the ATO guidelines).
Hi DeanneWoodman I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.
Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.
I have 15 different funds in that payment. How do I know which one is holding up the processing of the whole payment? Do I need to call each fund to ask if they've received our payment? Do I just let it sit another week?
Please check the details for the employees who are on Australian Super. While doing so, if the funds share the same USI, select the right fund for the employee as that can be a cause of the discrepancy in some cases:
I have checked our records for all 12 employees who are with Australian Super. Their employment documents clearly state Australian Super as their super fund and most of them have been employed for quite some time.
There are a few new employees but we really are flying blind with no real feedback of which particular transaction or entry is causing problems. If the status changes to failed, will we be told which part failed?
Not that it's a MYOB thing, but doesn't the U in USI stand for Unique so they shouldn't be able to use them for different products? I would have thought that was the whole point of introducing the USIs. Anyway, that doesn't need an answer, I just need to sort out this payment.
Check to see if WestScheme is in your Super List. If so it has the same USI as they merged years ago with AustralianSuper and this is what is causing conflict for anyone with AustralianSuper.
Looking for something else?
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payment not received by employee's fund","id":"message:746943","revisionNum":3,"repliesCount":19,"author":{"__ref":"User:user:268948"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:746943"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:746943"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds hav...","body@stringLength":"700","rawBody":"
Hi, I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees. I used Pay Super to pay my employees' super and the funds haven't \"bounced back\" so I am wondering how we track what has happened to their payments? I have spent 3 days on hold and I have tracked that I have been on hold for 8hrs and I can't tell you how many times my call has been cutt off and no one has called me back even when promised. I am concerned that MYOB does not value or understand the magnitude of this issue as we are in the 8th month of the financial year. I need this matter resolved!
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\n
Amy
","kudosSumWeight":4,"postTime":"2022-03-01T14:35:54.901+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:746943_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4007},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"Super payment not received by employee's fund MYOB AccountRight","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:746943":{"__typename":"Conversation","id":"conversation:746943","solved":true,"topic":{"__ref":"ForumTopicMessage:message:746943"},"lastPostingActivityTime":"2025-03-21T13:17:02.405+11:00","lastPostTime":"2022-04-22T13:24:32.053+10:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:746943":{"__typename":"ModerationData","id":"moderation_data:746943","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:746943_3":{"__typename":"Revision","id":"revision:746943_3","lastEditTime":"2025-03-21T13:17:02.405+11:00"},"ForumReplyMessage:message:748878":{"__typename":"ForumReplyMessage","id":"message:748878","conversation":{"__ref":"Conversation:conversation:746943"},"author":{"__ref":"User:user:220187"},"revisionNum":1,"uid":748878,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Super payment not received by employee's fund","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:748878"},"parent":{"__ref":"AcceptedSolutionMessage:message:747318"},"body":"
I have 15 different funds in that payment. How do I know which one is holding up the processing of the whole payment? Do I need to call each fund to ask if they've received our payment? Do I just let it sit another week?
I have 15 different funds in that payment. How do I know which one is holding up the processing of the whole payment? Do I need to call each fund to ask if they've received our payment? Do I just let it sit another week?
Thanks.
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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi DeanneWoodman I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.
\n
\n
Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.
","body@stringLength":"1059","rawBody":"
Hi I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.
\n
\n
All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.
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Super payment not received by employee's fund","moderationData":{"__ref":"ModerationData:moderation_data:748892"},"body":"
Please check the details for the employees who are on Australian Super. While doing so, if the funds share the same USI, select the right fund for the employee as that can be a cause of the discrepancy in some cases:
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I have checked our records for all 12 employees who are with Australian Super. Their employment documents clearly state Australian Super as their super fund and most of them have been employed for quite some time.
There are a few new employees but we really are flying blind with no real feedback of which particular transaction or entry is causing problems. If the status changes to failed, will we be told which part failed?
Not that it's a MYOB thing, but doesn't the U in USI stand for Unique so they shouldn't be able to use them for different products? I would have thought that was the whole point of introducing the USIs. Anyway, that doesn't need an answer, I just need to sort out this payment.
Thanks again.
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Check to see if WestScheme is in your Super List. If so it has the same USI as they merged years ago with AustralianSuper and this is what is causing conflict for anyone with AustralianSuper.
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