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DeanneWoodman's avatar
DeanneWoodman
Contributing User
4 years ago
Solved

Super payment not received by employee's fund

Hi,  I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees.  I used Pay Super to pay my employees' super and the funds hav...
  • Weis3052's avatar
    Weis3052
    2 months ago

    I just found the solution via the post (link is below)

    https://community.myob.com/discussions/sales_and_purchases/historical-balancing---opening-balance/850944

jarahbe32's avatar
jarahbe32
4 years ago

su how can we get the payment ?

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi jarahbe32 , H-TS 


    The main thing to check would be if there are more than one funds under Lists>>Superannuation Funds with the same USI, and if yes, the employees should be linked to the correct fund. The funds given below share the same USI and if the employees are accidentally linked to the wrong fund in the software, the payments won't go through: 

     

    AUSTRALIANSUPER STA0100AU/STA0100AU
    WESTSCHEME DIVISION OF AUSTRALIAN SUPER STA0100AU/STA0100AU

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payment not received by employee's fund","id":"message:746943","revisionNum":3,"repliesCount":19,"author":{"__ref":"User:user:268948"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:746943"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:746943"},"body@stripHtml({\"truncateLength\":200})":" Hi,  I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees.  I used Pay Super to pay my employees' super and the funds hav...","body@stringLength":"700","rawBody":"

Hi,  I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees.  I used Pay Super to pay my employees' super and the funds haven't \"bounced back\" so I am wondering how we track what has happened to their payments?  I have spent 3 days on hold and I have tracked that I have been on hold for 8hrs and I can't tell you how many times my call has been cutt off and no one has called me back even when promised.  I am concerned that MYOB does not value or understand the magnitude of this issue as we are in the 8th month of the financial year.  I need this matter resolved!

\n

 

\n

Amy

","kudosSumWeight":4,"postTime":"2022-03-01T14:35:54.901+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:746943_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4007},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"Super payment not received by employee's fund MYOB AccountRight","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,  I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees.  I used Pay Super to pay my employees' super and the funds haven't \"bounced back\" so I am wondering how we track what has happened to their payments?  I have spent 3 days on hold and I have tracked that I have been on hold for 8hrs and I can't tell you how many times my call has been cutt off and no one has called me back even when promised.  I am concerned that MYOB does not value or understand the magnitude of this issue as we are in the 8th month of the financial year.  I need this matter resolved!

\n

 

\n

Amy

"},"Conversation:conversation:746943":{"__typename":"Conversation","id":"conversation:746943","solved":true,"topic":{"__ref":"ForumTopicMessage:message:746943"},"lastPostingActivityTime":"2025-03-21T13:17:02.405+11:00","lastPostTime":"2022-04-22T13:24:32.053+10:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:746943":{"__typename":"ModerationData","id":"moderation_data:746943","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:746943_3":{"__typename":"Revision","id":"revision:746943_3","lastEditTime":"2025-03-21T13:17:02.405+11:00"},"ForumReplyMessage:message:749211":{"__typename":"ForumReplyMessage","id":"message:749211","conversation":{"__ref":"Conversation:conversation:746943"},"author":{"__ref":"User:user:269825"},"revisionNum":1,"uid":749211,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Super payment not received by employee's fund","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:749211"},"parent":{"__ref":"ForumTopicMessage:message:746943"},"body":"

su how can we get the payment ?

","body@stringLength":"38","rawBody":"

su how can we get the payment ?

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi DeanneWoodman  I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.

\n

 

\n

Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.

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Hi jarahbe32 , H-TS 

\n


The main thing to check would be if there are more than one funds under Lists>>Superannuation Funds with the same USI, and if yes, the employees should be linked to the correct fund. The funds given below share the same USI and if the employees are accidentally linked to the wrong fund in the software, the payments won't go through: 

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\n\n\n\n\n\n\n\n
AUSTRALIANSUPERSTA0100AU/STA0100AU
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WESTSCHEME DIVISION OF AUSTRALIAN SUPERSTA0100AU/STA0100AU
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