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jenix's avatar
jenix
Experienced User
4 years ago
Solved

Super Payment not recognizing employees (amended) AMP funds.

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file.  When paying August & September Super I noticed that those employees who's super funds...
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi ABase35,

     

    It's great to have you here in the Community Forum!

     

    Thanks for reaching out. As per further checking, the file from your MYOB Business Payroll Only is not automatically migrated because your MYOB Business Pro created a new serial number. Your old subscription should just be upgraded so that files will still remain with the same serial number.

     

    Here are the following steps you can take to resolve this:

    1. Upgrading your MYOB Business Payroll Only subscription into Business Pro, steps, and a guide on how to do this are available in this helpful article: Manage your MYOB subscription.
    2. Export the date from your new serial number under MYOB Business Pro, then process a cancellation after. Steps and a guide on how to do this are available in this helpful article: Cancelling your MYOB subscription.
    3. Import the date to the old serial number, which is the newly upgraded subscription (MYOB Business Payroll Only).

     

    Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.


    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

     

    Kind regards,

    Shella

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi sona1 


Some AMP funds have closed as of 30/09/2021, and the details have been changed. Therefore, we'd recommend getting the employees to contact the super fund and give you the updated details. Once you have new details, search the super funds by USI and you should be able to select the correct fund. 

sona1's avatar
sona1
4 years ago

Hi Komal_S

 

I have entered the USI details of the updated super fund and all the correct information appears for the super but it just won't approve payment.

  • jenix's avatar
    jenix
    Experienced User
    4 years ago

    I noticed that the AMP Flexible Super changed to Signature Super (not AMP in front of it), if you select that fund, the USI & ABN will link.  I had an employee who's super memebrship number had changed. Check with the employee. You can go on https://secure.amp.com.au/ddc/public/ui/choiceoffund/ to check if the super fund membership number is valid.

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi sona1 


      Adding the super fund as per jenix 's instructions should work. However, if you're still getting the same error message, reverse the superannuation payment, link the super fund to the employee's card, and then try processing the payment again. 

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Payment not recognizing employees (amended) AMP funds.","id":"message:726549","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:206957"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:726549"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:726549"},"body@stripHtml({\"truncateLength\":200})":" AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file.  When paying August & September Super I noticed that those employees who's super funds...","body@stringLength":"347","rawBody":"

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file.  When paying August & September Super I noticed that those employees who's super funds had been changed have been ommitted on 'Pay Super' therefore unable to pay into their superfund.  Need help to fix this. 

","kudosSumWeight":0,"postTime":"2021-10-07T16:23:49.122+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:726549_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1506},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:726549":{"__typename":"Conversation","id":"conversation:726549","solved":true,"topic":{"__ref":"ForumTopicMessage:message:726549"},"lastPostingActivityTime":"2021-10-21T08:19:15.409+11:00","lastPostTime":"2021-10-21T08:19:15.409+11:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:726549":{"__typename":"ModerationData","id":"moderation_data:726549","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:726549_1":{"__typename":"Revision","id":"revision:726549_1","lastEditTime":"2021-10-07T16:23:49.122+11:00"},"ForumReplyMessage:message:728529":{"__typename":"ForumReplyMessage","id":"message:728529","conversation":{"__ref":"Conversation:conversation:726549"},"author":{"__ref":"User:user:258623"},"revisionNum":1,"uid":728529,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Super Payment not recognizing employees (amended) AMP funds.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:728529"},"parent":{"__ref":"ForumReplyMessage:message:728458"},"body":"

Hi Komal_S

 

I have entered the USI details of the updated super fund and all the correct information appears for the super but it just won't approve payment.

","body@stringLength":"182","rawBody":"

Hi Komal_S

 

I have entered the USI details of the updated super fund and all the correct information appears for the super but it just won't approve payment.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi jenix 

\n


Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all?  If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

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Hi sona1 

\n


Some AMP funds have closed as of 30/09/2021, and the details have been changed. Therefore, we'd recommend getting the employees to contact the super fund and give you the updated details. Once you have new details, search the super funds by USI and you should be able to select the correct fund. 

","body@stringLength":"527","rawBody":"

Hi  

\n


Some AMP funds have closed as of 30/09/2021, and the details have been changed. Therefore, we'd recommend getting the employees to contact the super fund and give you the updated details. Once you have new details, search the super funds by USI and you should be able to select the correct fund. 

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I noticed that the AMP Flexible Super changed to Signature Super (not AMP in front of it), if you select that fund, the USI & ABN will link.  I had an employee who's super memebrship number had changed. Check with the employee. You can go on https://secure.amp.com.au/ddc/public/ui/choiceoffund/ to check if the super fund membership number is valid.

 

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Hi sona1 

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Adding the super fund as per jenix 's instructions should work. However, if you're still getting the same error message, reverse the superannuation payment, link the super fund to the employee's card, and then try processing the payment again. 

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