Forum Discussion

jenix's avatar
jenix
Experienced User
4 years ago
Solved

Super Payment not recognizing employees (amended) AMP funds.

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file.  When paying August & September Super I noticed that those employees who's super funds...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi jenix 


    Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all?  If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

sona1's avatar
sona1
Member
4 years ago

Hi Komal_S

 

I have entered the USI details of the updated super fund and all the correct information appears for the super but it just won't approve payment.

jenix's avatar
jenix
Experienced User
4 years ago

I noticed that the AMP Flexible Super changed to Signature Super (not AMP in front of it), if you select that fund, the USI & ABN will link.  I had an employee who's super memebrship number had changed. Check with the employee. You can go on https://secure.amp.com.au/ddc/public/ui/choiceoffund/ to check if the super fund membership number is valid.

 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi sona1 


    Adding the super fund as per jenix 's instructions should work. However, if you're still getting the same error message, reverse the superannuation payment, link the super fund to the employee's card, and then try processing the payment again. 

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