Super Payment Status still processing after payment made through bank

Question

Hi there, our Super payment dated 9/6/22 in Manage Payments, was processed through our bank on 23/6/22 however the MYOB Status is still showing as Processing Payment. Could someone please advise, thank you.&nbsp; I have contacted myob chat and they were unable to help (!?)

melisa_d · Answer

Hi&nbsp;mkwendt,&nbsp;
&nbsp;
Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

Serial number&nbsp;
Your full name and email address&nbsp;
Date of payment and payment amount&nbsp;
Screenshot of the MYOB Manage payments window&nbsp;

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