Forum Discussion

mkwendt's avatar
mkwendt
Contributing User
3 years ago

Super Payment Status still processing after payment made through bank

Hi there, our Super payment dated 9/6/22 in Manage Payments, was processed through our bank on 23/6/22 however the MYOB Status is still showing as Processing Payment. Could someone please advise, thank you.  I have contacted myob chat and they were unable to help (!?)

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi mkwendt, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • Date of payment and payment amount 
    • Screenshot of the MYOB Manage payments window 
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