Forum Discussion

Veena's avatar
Veena
Trusted Cover User
17 days ago

Super returned

I have a case with MYOB (03007638) at present on this one, but currently have a balancing issue the community may have come accross. Super payment was returned a week after lodgement. On instructions from MYOB, original super payment was reversed, then super reprocessed. My issue is now I have a reversal of the amount sitting in my reconciliation screen dated 6/4/26, a return from Super Choice of the same amount on 15/4/26 sitting in Bank Feeds, and the new payment that has gone out for same amount on 16/4/26. The returned payment cannot be matched with the reversal on 6/4/26, and if processed as per instructions and credited to Super Payable Liability account, Super Payable will be out by that amount.

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 days ago

    Hi Veena,

     

    I can see how frustrating this has been for you, especially after you've already put in the effort and it's still bouncing back. Just a heads up though, for us to properly pick this back up and dig into what's causing the issue with your SMSF payments, you'll need to reply directly to the original email linked to your case. That'll reopen it on our end and make sure it lands back with the right team to investigate further.

     

    Regards,

    Sai 

  • Veena's avatar
    Veena
    Trusted Cover User
    10 days ago

    OK MYOB. I have done what you asked. Now the super has bounced back AGAIN. I will not be using your platform to pay my husband's super (my SMSF)-it is clearly defective. Payments made via the SBSCH get through without difficuclty...and have done so for 5 years! Check your case 03007638-to which I have received zero input from you.

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