Super stopped acctuing on 23/03/2022
Hi, We have set up our wages and super expenses to track two types of employees and their earnings/expenses. We have had this system in place since March 2021 without any issues. On the 23/...
Forum Discussion
Hi DeeC
Thanks for your post. When super isn't calculating correctly the first troubleshooting step I'd recommend is processing a dummy pay run for the first pay period of the next month. This is because the super guarantee is calculated on a monthly basis so AccountRight will automatically adjust calculations to ensure the accrual is 10% for the whole month.
If the calculation is correct in the dummy pay, run the Payroll register report for the current month and check that the accrual amount is 10% of OTEs.
If the calculation is incorrect can you send me the following screenshots:
- the dummy pay
- the super guarantee payroll category set up
Make sure sensitive information is removed from screenshots prior to posting on the public Forum.
Please let me know how you go with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey,
Thank you for your response.
Unfortunately, the first payrun had already been done for this month, so I was unable to try that solution.
We did check the category setup against the second Superannuation Account we have set up (they cover the two types of employees as we have a category for each). The settings are the same with the only difference being the name (ie. Superannuation TF and Superannuatio PF) everything else is matching.
The Superannuation TF is accruing properly.
I did a Nil payrun today and just loaded the missing superannuation accrual amounts from the Superannuation PF account, but then noted with a NIL pay, super was showing at $45 before I entered the missing amount!
This is quite confusing and as mentioned only began on the 23/03 payrun which is quite specific.
Was there an update at this time that could have affected this account perhaps?
I am at a loss and any help is appreciated.
I have been updating all categories to the STP-2 today in the hope this might fix the issue.
Well, weekly payrun is tomorrow, so will let you know how it goes.
Cheers, Dee
