Has anyone encountered this problem, employees in my data file that are with Australian Super have been automatically changed to being with Hostplus............!! I rang MYOB and after being on hold for an hour with the payroll department, have been told there is a clitch in the system (another one!), and someone will ring me back. I have had this response before and never got the phone call back, hence my reason for putting a post on here.
Hi nataliebloor
Thanks for your post. This would have happened if you changed the fund for one of the employees to Hostplus using the following method:
Going to CardList >>Employees>>Payroll Details > > Superannuation, and made changes to the fund record by clicking on the left-hand side, then this would have affected all employees connected to the fund record. It is shown in the image below:
To avoid this, we recommend that the new fund is first created by :
Once the fund details are all confirmed:
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
