Forum Discussion
Hi IFMsolutions,
You’ve explained the concern clearly, and it’s a valid one to be watching closely. The 10 business days timeframe doesn’t include weekends or public holidays. Based on the dates you’ve shared, the payment would most likely be expected to complete and reach the fund next week. If it hasn't reached the fund by then, feel free to contact our team so they can check what's going on with the payment. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
On the 1 July Payday Super changes and the 7 business day timeframe, there’s more info on this relevant Community Forum post. It’s worth having a look there and checking Mike_MYOB’s response, as that covers the latest guidance around the new timing expectations.
Cheers,
Doreen
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