Superannuation - Late Payments
We paid our employee superannuation contributions for April 2026 on 19 May 2026. The amount was deducted from our business account immediately; however, 10 days later the payment is still showin...
Forum Discussion
Hey IFMsolutions
MYOB does not receive any funds or payments in this process. The clearing house debits the payment, and then sends the payment to the funds. One of the reasons that you see things take time today, is that the funds have a 20 day window to allocate payments, but this is reducing to 3 days come the 1st July.
The legislation is written that it is the employers obligation to make sure super reaches the employees fund within 7 days. This doesn't mean that you are on the hook for every step in the chain.
Practically speaking, if an employer authorises the super payment on payday before the 4pm AET direct debit cut-off, standard processing is:
- 3–5 business days through the clearing house.
- Add the fund's 3-day allocation window on top
- And you're comfortably inside 7 business days as long as you're submitting on or close to payday. The risk for our customers (Employers) is when there are delays in authorising the payment.
Check out this thread for more information! Hope this helps.
I would suggest that you consider using an alternative clearing house.
There are many clearing houses available, and it is concerning that you continue to use one that appears to be consistently delayed in processing payments.
It is also difficult to accept the suggestion that employers are solely responsible for ensuring superannuation contributions reach employees' funds within seven days when we make our payments on the required date, and any subsequent delay is caused by your nominated clearing house.
We meet our obligations by making payment on time. Delays occurring after that point are outside of our control and are a direct result of the processing arrangements you have chosen to put in place.
Hi AmandaMYOB, We made a PaySuper payment on the 1st of July. Bank was debited on the same day, it's now the 8th of July and payment is still showing in managing payments as "processing payment" and is not in employees super funds. It usually hits employee funds 3-4 days later. Is there a reason for the delay?
Hey MPNH
This post here should address your question in more detail, you'll want to read over the highlighted solution against the post. Hope this provides more context!
Thanks for the info AmandaMYOB. It does state in that solution that it will take 3-5 business days to go through clearing house (MYOB) but this was not the case on this occasion. The payment was marked as processed the next day (9th) and was in employees super accounts the same day. Our next super payment was on the 08/07 and is still showing as processing.
