The superannuaton payments Manage Payments > Status column shows "Processing Payment" on the last four payments that have been made (monthly). I know the payments have gone through as funds have been deducted from our account.
How do I get the status to update to "Completed"?
Note: online chat function does not work. What way is there to be able to speak to a support agent?
Hi DG1981,
Thank you for your post.
If the super payment has exceeded the 10-business days timeframe for the super contribution to reach the super fund, then we need to further check the super payment status on our end. I'll be reaching out to you via private message to gather additional information to assist in resolving the issue. Please keep an eye on your community forum inbox, and we'll continue to address and discuss your concern through that channel.
Cheers,
Princess
