Hi
If super was processed on 1st July, you should have received a completed status for the super payment today
Please respond if this is not the case
Kind regards
Chris
Hi MYOB, I have the same problem. I processed super on the 1st July and it is still saying on my system as processing. Money was debited from my account by MYOB but no funds have reached my employees super fund yet. What is going on??
A payment stuck on Processing can definitely be worrying, especially with Payday Super.
At the moment, some of the newer error messages from the new Super Clearing House aren’t being picked up the way they should. That can leave the payment showing as Processing instead of displaying an error. One thing that often helps is signing in as the Pay Super Administrator and checking the payment again through Manage Payments, as that can sometimes show the correct status.
If you’re already the Administrator and you’re still seeing the same status, you’ll need to reach out to our team directly. They can take a closer look at the super payment and get the status synced correctly in your file.
Cheers,
Princess
