Forum Discussion

Aideen's avatar
Aideen
Cover User
3 years ago

Superannuation "Processing Payment" status

Good Morning   I have also fallen victim to double payments for one of my companies. Two months worth i.e 4 payments instead of 2. What is the process to have the payments reversed as all the posts...
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Aideen 


If your super payments were taken twice and you did receive an email regarding this, the payment would have been refunded to the bank account it was originally debited from.  Depending on your bank, these funds may take a few days to appear in your account. Once the funds have been returned to you, your superannuation contributions payment will need to be reprocessed. Here’s how you can resubmit.

 

If you did not receive any email regarding double debit, please do not reprocess and reverse as the payments would be automatically processed within a few days. 

Please let us know if you have further questions on this. 

  • Aideen's avatar
    Aideen
    Cover User
    3 years ago

    Thanks Komal

     

    I recived no email - my double dip happened after the first occurrence system wide did.  Copy of the double transactions attached.

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi Aideen 

       

      Thanks for attaching these, can you confirm if you have received refunds for any of these amounts? 

      • Aideen's avatar
        Aideen
        Cover User
        3 years ago

        No Komal_S  Nothing has been refunded.

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