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Aideen's avatar
Aideen
Cover User
4 years ago

Superannuation "Processing Payment" status

Good Morning   I have also fallen victim to double payments for one of my companies. Two months worth i.e 4 payments instead of 2. What is the process to have the payments reversed as all the posts...
Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi Aideen 


If your super payments were taken twice and you did receive an email regarding this, the payment would have been refunded to the bank account it was originally debited from.  Depending on your bank, these funds may take a few days to appear in your account. Once the funds have been returned to you, your superannuation contributions payment will need to be reprocessed. Here’s how you can resubmit.

 

If you did not receive any email regarding double debit, please do not reprocess and reverse as the payments would be automatically processed within a few days. 

Please let us know if you have further questions on this. 

Aideen's avatar
Aideen
Cover User
4 years ago

Thanks Komal

 

I recived no email - my double dip happened after the first occurrence system wide did.  Copy of the double transactions attached.

 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi Aideen 

     

    Thanks for attaching these, can you confirm if you have received refunds for any of these amounts? 

    • Aideen's avatar
      Aideen
      Cover User
      4 years ago

      No Komal_S  Nothing has been refunded.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi Aideen 


        Can you please attach a screenshot of the Payroll>>Manage Payments window as we think that the payments could have been manually processed? Once we have a screenshot of that window, we would be able to identify the real cause. 

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