Forum Discussion

2 years ago

Solved

Superannuation "Processing Payment" status

Hi Team. Our company's contributions paid on the 2nd June, 15th June and on the 20th June are still showing a status of "Processing Payment". When can we expect the payment to move to a "Completed" ...

Lindaur64
5 years ago
Hi Jennie

Turns out it wasn't me or my system; it was an IRD issue, so all sorted. Thanks for your time

Lynda

Hannah_V

Former Staff

2 years ago

Hi, MariaRide a warm welcome to the Community Forum! I hope you find it a great source.

In terms of your Superannuation, the payment that was created on June 2 will only be fully authorized 15th of June.

With that being said, it will take 5 to 10 business days for the clearing house to process. Kindly wait within this timeframe.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

Regards,

Hannah

MariaRide

2 years ago

Thank you for your prompt reply, Hannah.

Much appreciated.

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Our company's contributions paid on the 2nd June, 15th June and on the 20th June are still showing a status of \"Processing Payment\". When can we expect the payment to move to a \"Completed\" ...","body@stringLength":"244","rawBody":"

Hi Team. Our company's contributions paid on the 2nd June, 15th June and on the 20th June are still showing a status of \"Processing Payment\". When can we expect the payment to move to a \"Completed\" status?

","kudosSumWeight":0,"postTime":"2023-06-21T14:06:05.127+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:820802_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":327},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:820802":{"__typename":"Conversation","id":"conversation:820802","solved":true,"topic":{"__ref":"ForumTopicMessage:message:820802"},"lastPostingActivityTime":"2023-06-23T09:30:39.047+10:00","lastPostTime":"2023-06-23T09:30:39.047+10:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:820802":{"__typename":"ModerationData","id":"moderation_data:820802","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:820802_1":{"__typename":"Revision","id":"revision:820802_1","lastEditTime":"2023-06-21T14:06:05.127+10:00"},"ForumReplyMessage:message:821127":{"__typename":"ForumReplyMessage","id":"message:821127","conversation":{"__ref":"Conversation:conversation:820802"},"author":{"__ref":"User:user:302602"},"revisionNum":1,"uid":821127,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Superannuation \"Processing Payment\" status","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:821127"},"parent":{"__ref":"AcceptedSolutionMessage:message:820845"},"body":"

Thank you for your prompt reply, Hannah.

Much appreciated.

","body@stringLength":"71","rawBody":"

Thank you for your prompt reply, Hannah.

Much appreciated.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi, MariaRide a warm welcome to the Community Forum! I hope you find it a great source.

In terms of your Superannuation, the payment that was created on June 2 will only be fully authorized 15th of June.

With that being said, it will take 5 to 10 business days for the clearing house to process. Kindly wait within this timeframe.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information

Regards,

Hannah

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2023-06-21T16:09:59.411+10:00","lastPublishTime":"2023-06-21T16:09:59.411+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":342},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:820802/message:820845","readOnly":true,"editFrozen":false,"body@stringLength":"858","rawBody":"

Hi, a warm welcome to the Community Forum! I hope you find it a great source.

In terms of your Superannuation, the payment that was created on June 2 will only be fully authorized 15th of June.

With that being said, it will take 5 to 10 business days for the clearing house to process. Kindly wait within this timeframe.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information

Regards,

Hannah

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