Superannuation Reversal Hell

Hi Geewiz2 

Thank you for your post. Welcome to the Community Forum.

I'm sorry to hear about the experience you had. You can reverse a pay for one specific employee. What you need to do is to go to Find Transactions >> Open the pay you need to reverse >> Click on the Edit menu at the top >> Reverse Transaction. A prompt will show "If the pay being reversed is a cheque or electronic payment" which will be recorded as cash. Click Yes to proceed.

When processing a returned super, you need to Reverse the super transaction before reprocessing it. You also need to check if the employee's super fund details are updated from the incorrect one that was input last December. Check if that employee's fund is correctly listed under the Super Fund List. 

If you can't see the transactions you need to pay when creating a super payment, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds (This is when you open a fund under the Super Fund List).

If you are sure to have done and checked all of these. You may send me a private message with the following details: 

• Serial Number
• Account Name (Company Name)
• Your full name and email address
• Details of the employee who's encountering returned super every month
• Super Fund used
   

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.