Hi Chelby_S,
Thanks for sharing a detailed post. What you’ve been told is correct, Pay Super payments typically take around 5–10 business days from the date you authorise them to reach each super fund, and that’s within normal processing time for SuperStream-compliant clearing houses. The ATO’s Payday Super rules focus on the contribution reaching the fund within 7 business days of payday from 1 July 2026, and MYOB’s Pay Super processing has been designed to operate within those requirements, assuming payments are submitted promptly after each pay run. If a particular fund still hasn’t received the money after that window, that’s the point where it’s best to contact the fund so they can trace the payment from their side.
Regards,
Earl