Support Request Response Time
Hi Team We have been waiting since the 17/7 for a response to a support request. Other than the standard response of "our support team is on the case" and the 3-5 days unrealistic estimate we ...
Forum Discussion
Hi JillL1,
Thanks for your patience. I can understand why waiting since 17 July, with the case still showing as ‘New’, has raised concerns about how quickly you can get help when something is urgent.
Our usual response timeframe is 3–5 business days, but this is an estimate rather than a guaranteed timeframe. We’re currently managing a high volume of requests, so we don’t have a reliable estimated response time for your case right now. Our support team is working through requests as quickly as possible, and we’ll get back to you as soon as we can. If the issue becomes urgent, you can also try one of the other options to contact our support team here.
Regards,
Sai
