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Josephselim's avatar
Josephselim
12 days ago

System Crash

Hi There, 

I added 2 new categories in payroll which are TIL ,, since then when i use any category for an employee i can't open his card or payslip anymore!! attached are the 2 different error logs. please support ASAP. thanks,

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 days ago
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    Hi Josephselim,

     

    Based on the issue you described, and the error logs you provided, it looks like we'll need to run a script to fix this. This isn't something that can be done manually, so the best way forward is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to get this sorted for you.

     

    Regards,

    Sai

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Hi There, 

I added 2 new categories in payroll which are TIL ,, since then when i use any category for an employee i can't open his card or payslip anymore!! attached are the 2 different error logs. please support ASAP. thanks,

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Hi There, 

I added 2 new categories in payroll which are TIL ,, since then when i use any category for an employee i can't open his card or payslip anymore!! attached are the 2 different error logs. please support ASAP. thanks,

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System Crash","moderationData":{"__ref":"ModerationData:moderation_data:890954"},"body":"

Hi Josephselim,

\n

 

\n

Based on the issue you described, and the error logs you provided, it looks like we'll need to run a script to fix this. This isn't something that can be done manually, so the best way forward is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to get this sorted for you.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-21T11:54:21.446+11:00","lastPublishTime":"2025-03-21T11:54:21.446+11:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:890913/message:890954","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1005","rawBody":"

Hi ,

\n

 

\n

Based on the issue you described, and the error logs you provided, it looks like we'll need to run a script to fix this. This isn't something that can be done manually, so the best way forward is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to get this sorted for you.

\n

 

\n

Regards,

\n

Sai

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