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Charlesk's avatar
Charlesk
Experienced Cover User
4 years ago
Solved

System.InvalidOperationException - When opening Payroll Reporting Centre

Hi, We've got a file that I think used to be a standard file, and has been upgraded for payroll.  We've been running payroll in it all year, but never reported via STP.  Obviously now trying to setu...
  • TrakDev's avatar
    TrakDev
    2 years ago

    Turns out the issue was you can only have 2 active api keys at once.

    If you use 3 keys one of them will be automatically deactivated.

    The only way we found this out was contacting myob support. We then had too send them the two keys we wanted reactivated.

    To summarize:

    1. Nowhere is this 2 active key limit mentioned that I can find
    2. My company was not informed that our main live key had been deactivated
    3. It's not clear from the error you recieve back from the myob api that a deactivated key is the issue (what has this got to do with rate limits?)
    4. It's not clear on the myob dev dashboard (https://my.myob.com.au/au/bd/DevAppList.aspx) which keys are active and which are not or what you can do about it

    Very annoying.

Steven_M's avatar
Steven_M
Former Staff
4 years ago
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Hi Charlesk 

 

I've arranged for the necessary script to be run over the company file. This should allow you to process those pays as intended.

Do let us know how you get on and if you require further assistance.

Charlesk's avatar
Charlesk
Experienced Cover User
4 years ago
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Thankyou, that's resolved the issue!

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Centre","id":"message:712565","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:5000"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:712565"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:712565"},"body@stripHtml({\"truncateLength\":200})":" Hi, We've got a file that I think used to be a standard file, and has been upgraded for payroll.  We've been running payroll in it all year, but never reported via STP.  Obviously now trying to setu...","body@stringLength":"582","rawBody":"

Hi,

We've got a file that I think used to be a standard file, and has been upgraded for payroll.  We've been running payroll in it all year, but never reported via STP.  Obviously now trying to setup and finalise at EOY, but getting a 

System.InvalidOperationException

 

Judging from a previous post in here, it seems like some kind of script needs to be run over it?  the details of the file are;

The Company file is Online

The last 4 digits of the serial is 8175

File ID 1

 

Thanks,Charles

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Thankyou, that's resolved the issue!

","body@stringLength":"43","rawBody":"

Thankyou, that's resolved the issue!

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Hi Charlesk 

\n

 

\n

I've arranged for the necessary script to be run over the company file. This should allow you to process those pays as intended.

Do let us know how you get on and if you require further assistance.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2021-07-09T06:42:35.109+10:00","lastPublishTime":"2021-07-09T06:42:35.109+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":628},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:712565/message:712593","readOnly":true,"editFrozen":false,"body@stringLength":"446","rawBody":"

Hi  

\n

 

\n

I've arranged for the necessary script to be run over the company file. This should allow you to process those pays as intended.

Do let us know how you get on and if you require further assistance.

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