We encountered the same issue, we ran a zero figure payroll for the terminated employee - and it resolved the issue.
Hi, I've encountered this exact issue but I'm unsure on how to run a zero figure payroll for the terminated employee. Do I need to 'unterminate' them and select particular dates for the zero figure payrun or do these not matter for this situation? i.e. can it be any dates as it's not actually a payrun.
Hi LouiseK1,
It can be bit a tricky getting terminated employee to show up in a void pay run. To make sure the employee shows up, you'll need to first undo their termination and ensure their profile is set to active. Once that's sorted, make sure the dates you’ve selected for the void pay run fall within the payroll period you’re working on. That’ll help everything line up just right. You can also check this link for more info. If you’re still running into trouble after that. you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
Thanks Doreen, that's helped and I've fixed the issue
