Forum Discussion
Hi TamaraBambi,
Thank you for your post.
I understand that you're experiencing an issue with the Pay Super clearing house option for an employee under 18 years old awaiting their TFN. It appears that the system is unable to recognize the designated TFN number "333 333 333" for under-18s who are not subject to tax deductions due to insufficient earnings. I recommend referring to the Help article, Troubleshooting Pay Super Payments, which provides a comprehensive list of error information. Additionally, I suggest verifying all details in the employee's card file to ensure accuracy.
For more information, please refer to this Help article: Paying super for employees aged under 18.
Feel free to create a new post if you need further assistance.
Cheers,
Princess
Hi TamaraBambi
While an under 18 year old who earns less than threshold is not required to provide a TFN for PAYG purposes, same does not necessarily apply to super. The super funds might use the TFN to correctly identify the individual. Suggest the employee apply for and provide the TFN. Might be easier than getting MYOB to change the software.
Regards
Gavin
- PenJ5 months agoTrusted Cover User
Hi gavin12345 the point is a person does not have to provide a TFN to their super fund if they choose not to so MYOB should allow the super to be processed without a TFN. And the 333 one does not work.
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