timesheets not processing correctly
Our company pays approx 100+ staff using timesheets. Each week a different number of timesheet days are omitted from the pays for different employees. I cannot find a cause or common link.
Examples...
Week ending 3 Mar 2019 - 8 employees had missing hours including my own pay which recorded 22.5 hours (37.5 hours on timesheet).
Week ending 10 Mar 2019 - I sat with payroll officer and it worked perfectly!!
Week ending 17 Mar 2019 - No hours processed for anyone!!! Tried 3 times!
Timesheet processing is unreliable to say the least.
(Please tell me there is a known bug which is being fixed).
Setup option 'I use timesheets for Payroll' had been unticked by a non-administrative user.
Would be nice is setup could be locked down to selected users.
2 calls to MYOB support and triage couldn't point me to this solution.