Forum Discussion

2Dally's avatar
2Dally
Contributing Cover User
2 years ago

Trying to delete or reverse a pay and get error message: Something went wrong.

Brand new file.... first payroll run and it didn't STP report, there is nothing showing up in the STP reporting like the pay didn't even exist.  Grrrrrrrrr...........  Yes, file set up correctly for ...
2Dally's avatar
2Dally
Contributing Cover User
12 months ago

Hi Princess

 

Not helpful, I am fully aware of what should happen, very experienced in MYOB, my point was WHAT SHOULD HAPPEN WASN'T.  MYOB wasn't working properly and then would crash.

 

So not helpful, was looking for an answer saying sorry this crash has happened before this is how you fix it???????  Or be contacted by tech support.

Genreve_S's avatar
Genreve_S
MYOB Moderator
12 months ago

Hi 2Dally, 

 

Thanks for the information you've added. 

 

To further delve into the root cause of the error message, we kindly request you to share with us the latest diagnostic log that was generated after the error prompt. You can locate the diagnostic log by adhering to the instructions outlined in this other thread.

 

We look forward to your response.

 

Thanks,
Genreve

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