Hi gavin12345
Thank you for your response. Could you please let me know how to fix the corrupt file if that's the case? Also, I would appreciate if you could please list down the steps by way of a General Journal as well? And since I'm reconciling my client's account on a monthly basis, with that way - will that also allow me to reconcile the missing amounts in the 'Reconcile Accounts' so I can reconcile all transactions from the bank statements for the month of April including those wages?
Looking forward to your reply.
Thank you so much!
Hi DebWright
To get a corruption in the file fixed, you would need either send the file to MYOB or to a MYOB specialist who can repair files. If your file is online, simply tag a moderator and wait for them to contact you. I have tagged Earl_HD and Celia_B. They might be able to repair the file with a script.
Normally if the payment method on the employee's card is cash or cheque, the payroll transaction is:
DR Wages
DR Super etc
CR Bank Account
CR PAYG
If the Payment method is Electronic the CR is to the Electronic Clearing account instead of the Bank Account. So for bank reconciliation purposes you would create a GJ with date same as the payroll transaction and
CR Bank Account (edited as per Julie_A_C comment below)
DR Electronic Clearing
This should adjust the account balances and allow you to see the transactions when doing the bank reconciliation. In theory same would apply if this has happened to previous pays. Use the previous payroll date as the date for the GJ - and always add a suitable explanation in the GJ memo for other users.
Regards
Gavin
The general journal will actually be a credit to bank account and a debit to the electronic clearing account.
Doing this will not put a negative amount into the electronic payment account so these entries can be cleared and they will always keep appearing even though the balance of the account will be zero.
This needs to be sorted by the corruption being sorted or a more experienced bookkeeper looking at the file.
Hi Julie_A_C
Thanks for the correction - I wasn't paying enough attention - I have corrected original post in case someone doesn't read the whole lot.
Regards
Gavin
Hi gavin12345 & Julie_A_C
Thank you so much for your help! I believe I would need help from Earl_HD or Celia_B to fix the corrupt files first to resolve the issue.
Hi Earl_HD @ Celia_B I would greatly appreciate your help on this matter. Should you need anything else from my end, please feel free to let me know.
Thank you all.
Hi Earl_HD
Thank you for your response. Please see attached screenshot of the prepare electronic payment window and I also attached some payroll transactions that are not showing in the prepare electronic payment window that I can't make necesarry changes with for your reference.
Hope you can help me on this issue. Thank you so much.
Hi DebWright
If you have trouble getting the right help from MYOB, send me an email if you want to discuss other options.
Regards
Gavin
Hi DebWright
I simply want to know how you go about the issue. If the issue persists. you can reply to this post or send me a Private Message to furtherly assist you.
Best Regards,
Cel
