Unable to finalise STP - read only account

Question

Our MYOB subscription ended in December last year and we have been using another program since.

So far we have been able to finzlise the STP in the new program we are using, but realised that the figures we had lodged with MYOB still had not been finalised and still appearing as 'Not Tax Ready' under my Gov.

We still have access to the read only files, so we attempted to 'Finalise and report to ATO'. But after clicking it, we are shown a page that says 'You do not have permission to access this page. Please conatct your account administrator.'

I'm assuming that it's not possible to finalise the STP with a read only/inactive account - would there be any possible solution to this situation?

leneth_a · Answer

Hi, Thanks for your post and Welcome here in the Community Forum. It's great to have you here in the Community forum. We apologize for the delayed response.
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So that we can investigate this further with you, could you please send me the following information in a Private message:
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Serial number&nbsp;
 Your full name
 Email address&nbsp;
 Business name
 Company file name

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Please let me know if you need further help.
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Cheers,Leneth

northmyob · Answer

Hello, thank you for the response.But it doesn't seem like I am able to send you a private message - this is the page that I'm getting after clicking 'Send Message'.

leneth_a · Answer

Hi, Thanks for letting me know.
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I've given you access to Private messages. To access this please click on your forum display picture in the top right-hand corner of your screen then choose the envelope icon that appears.
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Do let me know if you have any further trouble with that.
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If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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Cheers,Leneth

celia_b · Answer

Hi NorthMYOB&nbsp;
&nbsp;
May I know how you go about the issue in finalizing your STP? &nbsp;If you still need help with your concern about the issue, feel free to post again and one of us will be here to assist you.&nbsp;
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Thanks,&nbsp;
Cel
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Unable to finalise STP - read only account

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