Forum Discussion

JRyan2390's avatar
JRyan2390
Member
2 years ago

Unable to make a Superannuation Payment

Hi,    I am having issues with making a superannuation payment for our employee. We have made payments multiple times with this same employee. I have checked the superannuation details have not cha...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, JRyan2390

 

We hope you are doing well.

 

We requested additional details regarding your concern about super fund. Should you need further assistance, please feel free to reach out to us.

 

Best regards,

Doreen

  • JRyan2390's avatar
    JRyan2390
    Member
    2 years ago

    I have already been through this with someone from MYOB via email. The details have been checked multiply times. Apprently my case has been trasnferred to a different department because the problem wasnt able to be solved by him. Im still yet to hear anything from this department. 

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, JRyan2390

       

      Thank you for your patience.

       

      Upon checking, your concern has been looked into already by our relevant team. We are still waiting for them to diagnose the issue. Once the issue has been resolved, they will reach out to you through your email.

       

      If you encounter any issues in the future, please feel free to create a post again.

       

      Best regards,

      Doreen

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