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SUENAYLOR's avatar
SUENAYLOR
Experienced Cover User
2 years ago

Unable to pay Superannuation

Is anybody else unable to make their Super payment this quarter.  We are still waiting for MYOB to get back to us with a solution. Wondering if it is a associated with us starting STP2?

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi SUENAYLOR,

     

    Thanks for reaching out.

     

    So that we can understand your situation better, can you please provide further details on what is occurring when trying to process a super payment? Do you receive an error message of any kind? Is this only happening for specific employees, etc? 

    • SUENAYLOR's avatar
      SUENAYLOR
      Experienced Cover User
      2 years ago

      We have spent hours on the phone with various technicians, have sent screen shots and diagnostic reports. All the work arounds you have given us haven't worked. It was left with you to fix at your end. We have many MYOB databases and this is the only one, no 14 that id having this problem 

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi SUENAYLOR,

         

        So that I can get the details of the issue you're having and look into this further, could you please send me a private message with the following details:

         

        • Serial number
        • Your name + email