Forum Discussion

Experienced Cover User

2 years ago

Unable to record superannuation reversal

I have a transaction for returned funds to our bank account. After emailing the paysuper team to work out who this is for, i am finally at the point of reversing the superannuation payment in MYOB. ...

Earl_HD

MYOB Moderator

2 years ago

Hi Laura_HTS

Thank you so much for your post. Each Pay Superannuation transaction can only be reversed once. The error message you received from the red X indicates that that particular pay super transaction has already been reversed, thus prevent it from being reversed again.

Those super contributions that was included in this Pay Super transactions should re-appear in the Pay Superannuation window again, provided they haven't been re-processed already. This help article will give you more information : Reversing and reprocessing superannuation payments and Checking and adjusting superannuation

Please do let me know how you go on this.
Regards,
Earl

Laura_HTS
Experienced Cover User
2 years ago
Hi Earl,

Thank you for your reply.

However, this transaction has never been reversed. In the manage payments screen, this is displayed as Completed, not Reversal Completed.

Any other suggestions?

Thanks,

Laura
- Princess_R
  MYOB Moderator
  2 years ago
  Hi Laura_HTS
  
  Thank you for your response.
  
  Since you had other returned superfund payments, I suggest to process the latest returned by recording a receive money. Our Help Article, Returned Superannuation contributions, has detailed information to assist with this.
  
  Please feel free to post again I'm happy to assist.
  
  If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
  
  Cheers,
  Princess