Unable to submit Pay super in Account right

Hi SueanneJean,

You're 100% right to raise this. This isn't your everyday "something's not working" issue, especially when it impacts compliance and reporting obligations. The good news is we've taken steps to improve the error messaging now. While the payment may still reject when you retry it, the error message should be much clearer and give you the specific validation detail you need to fix what's holding it up. Once that's corrected, you should be good to re-process the payment.

Regards,

Sai 

Hi Isaiah_C​ can you confirm if the issue has been fixed now??

Same, I went to process again and it came up with errors against two employees with invalid superfunds.  I was able to fix and process/pay!  Phew! *insert sweating emoji*

Hi Sueanne

Did  you reverse the entire process and redo ?

Hi Sharma,

I didn't have to reverse anything. It wouldn't let me record until I fixed the superfunds up.