Forum Discussion

Tash2019's avatar
Tash2019
Experienced Cover User
4 years ago
Solved

URGENT - EMPLOYEE PAYS NOT RECORDING

Hi there,   I am trying to process an employee pay run - I get all the way through to hitting 'record' at which point I then get the 'process payments' screen and all fields show as 0 and the payme...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi BrendenE 

     

    In that case, please send me your serial number by Private Message so we can organize to get your file in and check if something else is causing the issue.

BrendenE's avatar
BrendenE
Contributing Partner

Hi Komal,

 

We've tried to process our fortnightly pays again today and are having the same problem again.  I've tried to use that patch you provided but this time its not working.

 

Is there something else we can try?

 

Thanks,

Brenden

Komal_S's avatar
Komal_S
MYOB Moderator
4 years ago

Hi BrendenE 

 

In that case, please send me your serial number by Private Message so we can organize to get your file in and check if something else is causing the issue.

  • BrendenE's avatar
    BrendenE
    Contributing Partner
    4 years ago

    message sent. thanks!