Forum Discussion

2010SJA's avatar
2010SJA
Contributing User
2 years ago

URGENT - INVALID Confirmation Code is Invalid

I keep getting message when I log into MYOB Payroll 2022.1 "The confirmation code is invalid.  Please contact MYOB Customer Service or use another method for confirming your Payroll data file"   I...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi 2010SJA 

Thank you for posting. 

 

Usually, When we are confirming a file we get asked for either a confirmation code or a license file to confirm the file. If it asks for a confirmation code please see this link to generate the confirmation code. 

 

If the link does not work, the window is asking for the license file, or it's any other issues that won't let you proceed with confirming your file. Please send me a private message containing your 

  • Serial number 
  • Full name and email address 
  • Company file code/ Build number/ Company File ID 
  • any error messages.

for us to further assist. 

 

Also, if you have any further clarifications or questions feel free to reply to this thread. 

 

Cheers 

Genreve.

 

 

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