Invalid Data

Hi Olga_Zak 

This is not something you can fix - the file will need to be repaired - send it to MYOB or get an upload link from a moderator such a Tracey_H 

Regards

Gavin

Hi Olga_Zak, 

Thank you for your post and welcome to the Community Forum ! When this error appears can you please attach the diagnostic log of the AccountRight file so I can investigate. 

Hi Melisa_D ,

Thank you for your help. Please find attached the diagnostic log as requested.

Regards

Olga

Hi Melisa_D , have you had a chance to look at the diagnostic log?

Regards

Olga

Hi Olga_Zak, 

Thanks for the diagnostic log. So I can arrange a repair for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• File ID of the file you're having issues with (This can be found by going to Help > About MYOB AccountRight)
• Bill number that you're having the issue with

Hi Melisa_D ,

I've sent you a private message, could you please confirm you received it?

Regards

Olga