User access not working for 1 staff member
Dear Support Team, One of our staff members are unable to access the MYOB file online, even though I as the Administrator set him up on the cloud MYOB file and then sent the Invite. Other members...
Forum Discussion
Hi SDesilva,
There haven't been any reported issues with the new users accessing a file. I'd recommend re-inviting the staff member to see if they can access it this time. You can use this link for detailed steps when inviting a new user to the file. If the user still can't access the file, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
