User roles
Hi, I have set up a new User for Payroll. She is able to log on to the web version and process pays but create Electronic Bank File option has "You don't have permission to access this page" error me...
Forum Discussion
Hi BronH1,
Thank you for providing further clarification of your concern.
I apologize for the inconvenience you've experienced with user access. It's advisable to assign only one role to a user in the Manage Users tab. Having multiple roles checked could potentially restrict access to other areas of the system.
Furthermore, if you haven't already done so, it's recommended to ensure that "Prepare Electronic Payment" is marked in the banking tab.
Please don't hesitate to reach out if you need any additional assistance.
Thanks
Genreve
Hi Genreve, yes this User has only been assigned the one role being Payroll in the Manage Users tab.
In the Manage Roles tab Payroll has a tick beside it and when selected all boxes are ticked. Banking does not have a tick but when selected three windows are ticked including Prepare Electronics Payments. Please see below screenshot. Is there something else I have missed?
Hi BronH1,
Thank you for your response. Since all the boxes have been ticked and it's still not working, go to Manage Roles tab again and right click on the Administrator tab, then click Duplicate Role. You can customize the access there and assign it to the user.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.
Please feel free to post again.
Kind regards,
Sai
