I just had the same issue. I logged on to MYOB through my practice login so I wonder if it might be a user permission issue. I will visit the client tomorrow and see if it works on theirs.
HI MarkTebbell,
Thank you for your post and welcome to the Community Forum.
Thank you for expressing your concern to us. In this regard, to be able to check on this, kindly ask your client to check if it works on their end or if they can edit the salary sacrifice. Kindly provide me with an update. We are happy to assist you further.
Thanks,
Cel
Hi Celia
Yes, it worked perfectly on the clients PC. So it is clearly a restriction on the practice login.
Mark
Hi MarkTebbell,
Thank you for getting back to us and providing an update on the issue.
In this regard, there may be client in your database whose information you want to keep private and only grant access to certain members of your practice.
As a MYOB Practice Administrator, you can prevent other personnel from seeing specific clients in MYOB Practice. You can check out this Help Article: Restricting user access to clients, this contains detailed information that you can use as a reference.
If you have questions or concerns, please don't hesitate to create a new post. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
