why does myob pay super take so long
I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for, I co...
Forum Discussion
Hi HoneySandra,
Thanks for sharing your experience with the MYOB Pay Super feature! Typically, it takes up to five business days for superannuation payments to be authorized, processed, and received by super funds. However, delays can happen, like payments being rejected due to data errors, so it's best to allow up to 10 business days for your payment to process. For more info, check out this link.
Our team is always working to ensure compliance and efficiency in processing these payments. If you notice that the payment status remains as "Processing Payment" for more than 5 days, please reach out to our support team using one of the various support options available here.
Cheers,
Princess
How can we check if our data is correct for each employee super fund? I just watched a Payday super meeting - they spoke about verifying to make sure all data is correct for each employee at the onboarding stage and also can be done addhoc - how do we find out if there are any errors that may hold up payments. Finding this out on 1 July will be painful and costly.
Hi Jenni,
You’re spot on to be checking each employee’s super fund now, especially with Payday Super coming up. You can run the Employee Superannuation Advice Detail report to make sure each employee’s super fund and member details are right. When you’re onboarding someone, open their employee card and jump into the Superannuation tab, then check:
- Fund name
- USI
- Member number
all match what they’ve given you. To catch anything that might hold up payments, we’ve also got this super clearing house error guide that shows the common errors and how to fix them, so you can sort things out before contributions get delayed.
Cheers,
Doreen
