why does myob pay super take so long
I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for, I co...
Forum Discussion
Hi Jenny
I have just started to do this for our employees. Prior to, I used the ATO Super Clearing house. I have no errors in MYOB super details on my end. Funds have been paid, employee super accounts and details correct. My deposits are taking 9 days to show in employee accounts - not 7.
My question is: Where is MYOB holding the funds prior to it going to the employee super accounts? If I was to take a guess in an interest bank account of there own.
Hoping this will not effect us doing the right thing after July 1. I do not like to think we could be fined for a MYOB time delay.
Hi Sharon_M1,
I can understand why that feels worrying, especially when you were seeing the ATO clearing house payments land a bit quicker. Pay Super payments don’t go straight from your bank to the employee’s super fund. They’re processed through MYOB’s clearing house provider, SuperChoice, and there’s also bank clearance and fund allocation time involved. Because of that, it can take a little longer for the contribution to appear in the employee’s super account. While payments often arrive sooner, we generally recommend allowing up to 7–10 business days for the full process to complete. So if yours is showing in 9 days, that would usually still be within the expected timeframe.
In terms of the July 1 changes, the best thing you can do is submit the payment as early as possible after processing payroll, so there’s enough time for the clearing and fund processing to happen. If all employee and fund details are correct on your end, that helps avoid unnecessary delays too. If a payment goes past the normal timeframe, or stays stuck in Processing payment longer than expected, best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the payment status more closely and investigate if anything is holding it up.
Regards,
Sai
As a response from a MYOB Moderator - this is really poor form.
Your clients are showing concern about complying with government legislation and requirements that will impose monetary FINES on them directly if your company fails to provide a suitable service.
It would be far more appropriate to address the concern rather than just reiterating that you cannot provide any confidence that you will help us meet our obligations.
The Question is now can MYOB confrim its ability to comply with the requirements of PAYDAY super?
Also want to say about this.... If everyone's super is regularly late (up to 9 days means 2 days overdue ) despite us paying on time (on payment day) and everything is correct this is completely out of our control... Realistically what are we supposed to do??
Totally agree!
I also want to know why the money is withdrawn immediately from our bank account if it doesn't get transferred straight to our super accounts. It goes somewhere! Could it be that the longer it sits in the MYOB bank the more interest they get?
Hello
If we process wages a day or two in advance, with actual payment date also in advance, can we start processing the super before the net payment gets made? That would mean everything should be on time... What impact does that have on the myob database?
