why does myob pay super take so long
I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for, I co...
Forum Discussion
Hi Sharon_M1,
I can understand why that feels worrying, especially when you were seeing the ATO clearing house payments land a bit quicker. Pay Super payments don’t go straight from your bank to the employee’s super fund. They’re processed through MYOB’s clearing house provider, SuperChoice, and there’s also bank clearance and fund allocation time involved. Because of that, it can take a little longer for the contribution to appear in the employee’s super account. While payments often arrive sooner, we generally recommend allowing up to 7–10 business days for the full process to complete. So if yours is showing in 9 days, that would usually still be within the expected timeframe.
In terms of the July 1 changes, the best thing you can do is submit the payment as early as possible after processing payroll, so there’s enough time for the clearing and fund processing to happen. If all employee and fund details are correct on your end, that helps avoid unnecessary delays too. If a payment goes past the normal timeframe, or stays stuck in Processing payment longer than expected, best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the payment status more closely and investigate if anything is holding it up.
Regards,
Sai
Also want to say about this.... If everyone's super is regularly late (up to 9 days means 2 days overdue ) despite us paying on time (on payment day) and everything is correct this is completely out of our control... Realistically what are we supposed to do??
Totally agree!
I also want to know why the money is withdrawn immediately from our bank account if it doesn't get transferred straight to our super accounts. It goes somewhere! Could it be that the longer it sits in the MYOB bank the more interest they get?
