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NormaCo's avatar
NormaCo
User
3 years ago
Solved

Wrong bank account chosen in Pay Super

Our monthly Pay Super has gone through the bank into the right account, however it showing in MYOb as going through another one of our bank accounts, and I can't change this. Could you advise how I w...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi NormaCo,

     

    Thank you for your post. 

     

    The cleanest way to resolve this would be to record a Transfer Money transaction from your main bank account to the incorrect bank account. Both of these account balances will be then updated and you will find withdrawals showing on your main bank account for your to reconcile. 

     

    Alternatively, you could reverse the transaction out of your Pay superannuation window and re-process through Pay liabilities with the correct bank account, although this can be a little messier with the reversals involved. 

     

    Let me know if you require further assistance with this, happy to help.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi NormaCo,

 

Thank you for your post. 

 

The cleanest way to resolve this would be to record a Transfer Money transaction from your main bank account to the incorrect bank account. Both of these account balances will be then updated and you will find withdrawals showing on your main bank account for your to reconcile. 

 

Alternatively, you could reverse the transaction out of your Pay superannuation window and re-process through Pay liabilities with the correct bank account, although this can be a little messier with the reversals involved. 

 

Let me know if you require further assistance with this, happy to help.