Forum Discussion

MelO1's avatar
MelO1
Experienced User
6 years ago

You don't have access

MYOB AccountRight 2019.3 I have Administrator permissions but when trying to pay superannuation or selecting manage payments, I am taken to the AccountRight Live log in in screen and after enering m...
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi MelO1 

     

    If you were getting any sort of error, I’d recommend filling in the form and returning it to the email address mentioned on the help article. This would allow our team to update the details based on what is contained on the form

Neil_M's avatar
Neil_M
Former Staff
6 years ago

HI MelO1 

 

Generally speaking that message means that the email address you are logging in with is not registered with the Pay Superannuation service, and as such your not able to view or access the information.

 

If you did need to have access to the Pay Super section and didn’t have it you can fill in the Pay Super Change of Details form located on our help article Add a Pay Super payment authoriser

  • MelO1's avatar
    MelO1
    Experienced User
    6 years ago

    Hi Neil,

     

    Thank you for your reply.  I tried logging in through the Pay Super section as you suggested & how the article recommends however when I login & put in my verification code it takes me to an error page saying "We're sorry, but something went wrong.  If you are the application owner check the logs for more information".

    • Neil_M's avatar
      Neil_M
      Former Staff
      6 years ago

      Hi MelO1 

       

      If you were getting any sort of error, I’d recommend filling in the form and returning it to the email address mentioned on the help article. This would allow our team to update the details based on what is contained on the form

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